The article discusses the decline of individual services in medicine, emphasizing that personal interactions, such as house calls and direct doctor examinations, have been replaced by corporate healthcare models. It highlights the shift from small practices to large hospital systems and mega-corporations, where patient care is often automated and depersonalized. The author illustrates this trend with a dialogue that showcases how clients struggle to access individual services, reflecting a broader concern about the human element lost in healthcare and other service industries due to the dominance of technology and corporate structure.
Medical practices moved from small offices to hospitals, and then into mega-corporation owned pharmacies (in between the toothpaste and the mouthwash). Surveys replaced service.
Artificial intelligence overshadowed the natural. One day this conversation took place through the client portal: 'I'm on a tight timetable, I need to see a Boston condo broker today.'
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