""This training is about teaching our colleagues the possibilities of great prompting versus basic prompting to generate impactful results," Peter Fox, head of learning at Citi, told Fortune. The module uses an adaptive learning platform that tailors the training based on an employee's knowledge level, he added. "Experts can complete it in under 10 minutes, while beginners take about 30 minutes.""
"Citi reported widespread employee engagement with AI technology in the memo, saying so far this year, employees have entered more than 6.5 million prompts in its built-in tools. "Just as the right question in a client pitch can reveal clarity and create advantage, a well-crafted prompt can accelerate your work, surface insights and amplify your impact," Ryan and Selva said in the company memo, according to American Banker."
"Citi is starting a new AI training program aimed at teaching hundreds of thousands of employees how to write better prompts to feed the bank's generative AI programs. In an internal memo shared with American Banker, Tim Ryan, Citi's head of technology and business enablement, and Anand Selva, the bank's chief operating officer, spotlighted the need for well-written prompts and introduced a mandatory AI training for the majority of its workforce."
Citi is rolling out a mandatory AI prompting training aimed at improving employees' ability to craft effective prompts for the bank's generative AI tools. The training targets a majority of the workforce and was communicated to 175,000 employees across 80 locations. The program uses an adaptive learning platform that adjusts to individual knowledge levels, allowing experts to finish quickly and beginners to take longer. Employees have already entered over 6.5 million prompts into internal tools this year. The initiative frames well-crafted prompts as productivity multipliers and aims to democratize AI skills while emphasizing augmentation over replacement.
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