"HSBC said it is "continually assessing a wide range of large language models (LLMs) as part of its technology strategy." It added that it saw an opportunity with the Mistral AI partnership to leverage the latter's expertise to add value to existing internal tools. This includes an HSBC AI-powered platform that enables employees to be more productive in many ways, including: Aiding the analysis of complex or document-heavy processes, such as financing or lending. Faster development cycles, so the time to move from prototype, validation, and launch is accelerated. Supporting multiple tasks business-wide, such as helping client-facing teams create and deliver tailored comms at speed, facilitating the launch of hyper-personalized marketing campaigns, and identifying both risks and savings potential for the procurement teams. Translation services that assist with customer interactions across multiple languages."
"HSBC has announced a multi-year partnership with French start-up Mistral AI designed to turbocharge the use of generative AI within the banking giant's business. The strategic deal will cover a wide range of use cases but, ultimately, aims to boost employee productivity through efficiency gains, enhance business processes, and transform the customer experience for HSBC's millions of customers around the world. HSBC will benefit from access to Mistral AI's commercial models - both existing and yet-to-be-developed - and see teams from both sides work together in collaboration for the betterment of generative AI use cases in action."
HSBC entered a multi-year strategic partnership with Mistral AI to accelerate generative AI adoption across the bank. The deal grants HSBC access to Mistral AI's commercial models, both current and future, and establishes collaborative teams to implement real-world use cases. Planned applications include document-heavy process analysis, faster development cycles from prototype to launch, business-wide task support such as tailored client communications and hyper-personalized marketing, procurement risk and savings identification, and multilingual translation services. HSBC intends to integrate Mistral's expertise into its existing AI-powered employee platform to improve efficiency, productivity, and the customer experience globally.
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