"That reflection is "one of the reasons we sometimes do better a little bit," Dimon added, explaining: "I'm relentless: Details, facts, analysis, no bulllshitting, no meetings after meetings, share all the information-put it on the table, put the dead cats on the table-go through system by system by system, get out on the road, visit other companies, they all do things better than you.""
"Be relentless, and don't overlook the details. When organizations get too comfortable and begin ignoring the fine print, he said, is when complacency sets in, and a business begins to decay. With more than 300,000 employees worldwide, the CEO of America's largest bank can't be across every issue in the company-which is why he believes this diligence needs to be instilled at every level."
Relentless focus on details, facts, and rigorous analysis prevents complacency and organizational decay. Diligence must be instilled at every level because leaders cannot oversee every issue across large workforces. Transparency and sharing information openly bring problems into view and enable systematic review. Regularly visiting other companies and adopting others' best practices supports continuous improvement. Bureaucracy, arrogance, and complacency produce stasis and eventual failure for even large, successful firms. Applying rapid decision cycles such as observe-orient-decide-act (OODA loop) and prioritizing learning and accountability sustains adaptability and long-term competitive performance.
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