PUMA is implementing a programme to replace its legacy telephony systems with Microsoft Teams to achieve a cloud-first collaboration strategy and improve management efficiency. The company has been using a mix of local providers and on-premise PBX systems, leading to high costs and inconsistent services. LoopUp has been selected to assist in the transition to a unified and scalable cloud telephony model. Recent deployments in Australia and New Zealand are part of this broader initiative to standardize PUMA's global voice infrastructure.
PUMA has embarked on a programme to deliver in-country public switched telephone network (PSTN) replacement and localised support, replacing legacy systems with a fully integrated Microsoft Teams installation.
LoopUp's cloud-based system has enabled PUMA to streamline operations and reduce maintenance costs, moving from traditional PBX setups to a scalable and consistent voice platform.
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