"India's intercity bus market is ever-evolving. Given the constantly changing and highly fragmented nature of India's bus ecosystem, comprehensive and reliable data is limited. redBus India Bus Track report aims to bridge this gap by providing a consolidated, data-driven view of the sector. redBus conducted an independent survey to understand consumer sentiment towards government-owned intercity bus services (RTCs) across India."
"The objective was to capture how passengers perceive RTCs - what works well, what doesn't, and what influences travel choices in this segment. In an ecosystem where passenger feedback on government-run bus services is limited and fragmented, the survey brings together structured and open-ended insights from both RTC users and non-users. Respondents shared feedback on a specific state-level RTC, enabling more contextual and meaningful insights."
redBus conducted an independent nationwide survey to measure consumer sentiment toward government-owned intercity bus services (RTCs) across India. Respondents included both RTC users and non-users and provided structured and open-ended feedback. Feedback was collected with emphasis on specific state-level RTC experiences to enable contextual insights. The exercise aims to address limited and fragmented data by producing consolidated, data-driven visibility into passenger perceptions and travel-choice drivers. Findings highlight what passengers perceive as strengths and weaknesses of RTC services and identify areas for operational and service improvement. Stakeholders can use these insights to enhance clarity and transparency for an underrepresented segment of the intercity bus market.
Read at redBus Blog
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