Henry pointed out that true innovation in the legal field is impossible without both adoption and engagement. He emphasized that tools must be actively used to be beneficial.
During the conversation, Henry elaborated on how NGAGE Intelligence helps law firms utilize behavioral analytics. This approach illuminates patterns of collaboration and communication that foster deeper employee engagement.
Henry also explained that analytics can pinpoint not just usage rates, but the level of engagement with the tools provided. This data is crucial for driving strategic improvements.
The discussion highlighted that without understanding user behavior and engagement levels, firms would struggle to implement successful governance of their technology initiatives.
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