"Banco Santander has unveiled ambitious plans to generate more than €1 billion in value annually from artificial intelligence and data investments by 2028, aiming to create new opportunities and strengthen its market position as part of a wider cost-reduction and growth strategy."
"Under its new 2026-2028 roadmap, Santander is targeting revenue growth every year, progressive cost reduction across the business, pre-tax profit exceeding €20 billion by 2028 and the expansion of its global customer base from 180 million to 210 million."
"Santander expects its investment in artificial intelligence and advanced data analytics to deliver both direct cost savings through automation and new revenue streams via enhanced financial products and customer personalisation."
Banco Santander plans to generate over €1 billion annually from artificial intelligence and data investments by 2028 as part of its digital transformation strategy. The bank aims to leverage AI technology to improve operational efficiency, automate processes, and deliver personalized digital services. Under its 2026-2028 roadmap, Santander targets annual revenue growth, progressive cost reduction, pre-tax profit exceeding €20 billion, and expansion of its global customer base to 210 million. AI investments will deliver direct cost savings through automation in back-office operations, fraud detection, and risk modelling, while generating new revenue streams through enhanced financial products and customer personalization. The strategy reflects industry-wide efforts to combine scale expansion with automation-driven cost control, positioning Santander competitively in the evolving banking landscape.
#artificial-intelligence #digital-transformation #banking-strategy #operational-efficiency #cost-reduction
Read at London Business News | Londonlovesbusiness.com
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