Modern business operations are defined by constant change driven by macroeconomic conditions, geopolitical challenges, and rapid AI-enabled digital transformation. Professionals who want to succeed must adapt quickly. Luke Gebb, head of global innovation at American Express, leads Amex Digital Labs, an innovation hub that creates new digital products for card members. He accelerates adoption of emerging technologies, including generative AI and agentic commerce. Successful innovators build a culture people enjoy, with freedom to work on new things rather than incremental improvements. Great practices from the innovation hub are meant to spread across the organization. Deploying agentic AI in production requires honing a proven use case and taking calculated risks.
""It's about getting a culture that people love, where they like to be together, and have the freedom to work on new things, and not just trying to follow the person before you and doing that job 5% better," he said."
""Another crucial element of his role, said Gebb, is to ensure great practices from Amex Digital Labs permeate through the organization.""
""In a one-to-one interview, Gebb told ZDNET what defines successful innovators, and explained how his team is putting these skills to practice as Amex prepares for an agentic future.""
""Putting agentic AI into production means honing a proven use case.""
Read at ZDNET
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