After devastating fires in Southern California, Airbnb initiated a voucher program to provide free stays for displaced individuals. While praised in the media, many victims reported problems, such as receiving no response after applying or facing strict conditions that limited voucher usability. Of the 34,000 applications, 11,000 vouchers were issued, leading to over 60,000 free nights booked. However, some survivors viewed the effort skeptically, questioning its effectiveness and suggesting it may have been driven by a desire for positive publicity amid the disaster.
"If it seems too good to be true, it probably is," said Todd Smoyer, who received a voucher after his house burned down in Altadena but wasn't able to use it.
Airbnb.org received 34,000 applications and sent out roughly 11,000 vouchers with more than 60,000 free nights booked by fire victims.
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