Alaa Tannous was awarded $2,079 by the Canadian Transportation Agency (CTA) for delayed luggage from Air Canada, but the airline is contesting this ruling by taking him to Federal Court. Tannous, shocked by the legal action, feels it is unreasonable for the airline to challenge a small claim. This case illustrates a worrying trend, as it is the fourth time in 2024 that airlines have appealed CTA decisions in court, prompting discussions about the adequacy of the current complaints system and its impact on passengers.
It was shocking to be served at my home. It's disappointing to see the airline appealing a $2,000 claim after all I've spent with them.
Something is really wrong in the system, Andrew Dyczkowski told CBC News in June 2024 about Air Canada's ongoing contestation of compensation rulings.
Experts say this trend may continue, leading other airlines to flood the courts with cases.
The current rules allow airlines to contest decisions in Federal Court after CTA rulings, prompting calls for a revised complaints system.
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