"Most leaders believe that being direct and honest with negative feedback helps employees improve. And it can-when done thoughtfully. Our research shows, however, that when feedback comes across as belittling or humiliating, it often backfires, impairing performance rather than enhancing it."
Direct and honest negative feedback is commonly believed by leaders to enhance employee improvement. However, research demonstrates that the delivery method critically determines outcomes. When feedback is perceived as belittling or humiliating, it produces counterproductive results, actually worsening performance rather than improving it. Thoughtful delivery of negative feedback is essential for achieving desired performance improvements. The distinction between constructive criticism and demoralizing feedback lies in how leaders communicate concerns to employees. Understanding this nuance helps organizations create feedback cultures that genuinely support employee development and organizational success.
#negative-feedback #performance-management #leadership-communication #employee-development #feedback-delivery
Read at Harvard Business Review
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