Starbucks discontinued an AI-powered inventory management system deployed nine months earlier. The company decided to move to a single model of counting inventory after announcing plans to deploy an automated counting tool. The tool, provided by NomadGo, tracked beverage components such as milk and syrups to identify shortages. Reports said the app often miscounted or mislabeled items and failed to detect bottles on shelves, producing inaccurate inventory records. Store operations were also affected because the system required rearranging back-of-house storage, which was time-intensive. Employees reported that inaccuracies disrupted workflows and that the system became less accurate over time. Some barista feedback credited improvements in inventory processes and viewing interfaces, but others said execution was difficult.
""It started off not particularly accurate and got less accurate over time," Addison said. Starbucks sent Fortune a handful of barista responses to the automated counting tool expressing that it improved inventory processes and the interface to view inventories. "Thanks for discontinuing Automatic Counting! The thought behind it was great, but the execution was proving difficult," one comment read."
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