This article emphasizes the importance of reliable SMS delivery for businesses sending critical communications like OTPs and alerts. It highlights that while SMS is a vital communication tool due to its high engagement rates, expecting perfect delivery is unrealistic. This is attributed to the inherent complexities within global telecommunications networks. The article aims to provide businesses with knowledge on optimizing SMS delivery, including practical monitoring techniques and tips on building redundancy into their messaging systems, particularly through AWS End User Messaging, to improve overall operations.
SMS has become the backbone of modern business communications due to its high engagement rates, yet reliable delivery isn't guaranteed due to the complexities of telecommunications.
Understanding SMS delivery complexities is key for businesses relying on messages like OTPs and alerts, as realistic expectations must be set for delivery reliability.
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