Gen Z's fear of answering phone calls, termed telephobia, could jeopardize their chances of career advancement. Notable executives like Rohit Prasad from Amazon and Jeroen Temmerman from GHD attribute their successes to unexpected phone calls. Despite this, 67% of people under 34 avoid answering work calls, leading to issues for data collection and prompting colleges to offer classes on phone communication. Experts suggest that the anxiety stems from the association of calls with serious or negative outcomes, reinforcing the need for Gen Z to practice and improve their telephone skills.
When Amazon called to build Alexa, I had no idea what that was going to be, and if I hadn't picked up the call, then I may not have gotten that opportunity.
This builds an association with phone calls of being high-stakes, 'serious', or for delivery of bad news, and therefore an aversion of just picking up the phone and calling.
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