"One participant pulled me aside. He said something that has stayed with me ever since: 'Nokia has lost its way. That's what we should be about, but we aren't.'"
"During a break, one participant pointed out that discussions were all about add-ons and technology, not about truly connecting people."
The article discusses the author's firsthand experience observing organizational failures, particularly during a 2006 Nokia conference. Despite the company's success at that time, a significant insight highlighted the disconnection between Nokia's current practices and its core mission of "Connecting People." A manager's remark underscored this disconnect, revealing how critical insights can be ignored when not aligned with organizational biases. This failure to communicate and act upon essential feedback illustrates a broader issue in many organizations, where insights never effectively reach those with the power to implement change.
Read at Big Think
Unable to calculate read time
Collection
[
|
...
]