The article discusses the challenges faced by individuals like Michael, who do not use mobile apps due to security concerns, leading to their exclusion from discounts and essential services. With apps deeply integrated into various aspects of life, those without smart devices face difficulties in everyday tasks like parking and concert tickets. Despite claims of enhanced security and convenience, the high cost of smartphones serves as a barrier for many, especially the elderly and economically disadvantaged. Digital exclusion is a growing concern as services increasingly prioritize mobile app usage.
"With an app, it is often one click and you're in, rather than having to faff around online finding the website and remembering passwords."
"Millions of people who cannot afford a smartphone or have an older device that does not support some services are increasingly being locked out of deals, discounts and even some vital services."
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