"Apple exemplifies user laziness by creating an interconnected ecosystem. Once a user buys one device, they are likely to buy more, making switching to another provider feel inefficient."
"Adobe sells a workflow rather than just software. Once users have their assets in the Creative Cloud, switching to a competitor feels inefficient, even if it is cheaper."
"Competitor laziness is evident in traditional car companies that hesitated to go fully electric. Tesla's Supercharger network set a new standard that others struggled to follow."
To scale a business, it is essential to make users too lazy to switch to competitors and to ensure competitors are too lazy to innovate. Companies like Apple and Adobe exemplify this by creating interconnected ecosystems that discourage users from leaving. Users remain loyal due to the high cost of switching. Additionally, companies that take bold steps, like Tesla with its Supercharger network, set new standards that competitors struggle to match, allowing them to maintain a competitive edge.
Read at Ycombinator
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