"Amazon's latest upgrade to Alexa+, its next-generation AI assistant, allows you to order food from popular delivery services Uber Eats and Grubhub in a conversational manner, just as if you were chatting with a waiter at a restaurant or placing an order at a drive-thru."
"Starting today, users can begin requesting a cuisine, explore menu options, ask questions, and customize their meal all within a single conversation. If users change their mind halfway through, want to add a dessert, or adjust quantities, they can make those changes instantly."
"This new food ordering experience is starting to roll out to Alexa+ customers with Echo Show 8 devices and larger. Amazon explains that this development is a significant advancement in the company's goal to establish adaptive interaction models."
"Fast food chains have already begun using AI assistants at drive-thrus, but challenges remain, especially around order accuracy. In 2024, McDonald's paused its initiative after a few missteps, such as an AI cashier accidentally adding nine sweet teas to a customer's order."
The Alexa+ upgrade enables users to order food from Uber Eats and Grubhub conversationally, enhancing the ordering experience. Users can request cuisines, explore menus, and customize meals seamlessly. Linking accounts through the Alexa app allows for easy reordering and discovering new restaurants. The feature is available on Echo Show 8 devices and larger, representing a step towards adaptive interaction models. This development aligns with the growing use of AI in the food industry, despite challenges in order accuracy faced by fast food chains.
Read at TechCrunch
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