Adding audio from assets on Captivate 12 - not all assets are loading | eLearning
Briefly

Users have reported issues when adding audio assets in Adobe, where some audio files do not display their durations in the preview. This inconsistency can lead to frustrating experiences, as the inability to play certain files and show their lengths can hinder workflow. To mitigate this issue, users are advised to ensure they are using the latest version of the software and to check if their audio file formats are supported by Adobe. If problems persist, reaching out to Adobe support may provide further insight or fixes.
This issue generally occurs when there is a discrepancy in how audio files are loaded into the preview pane of Adobe. Some assets might display their duration properly, while others do not, often leaving users unable to play these files. The temporary fix often involves restarting the application, but this is not ideal for workflow efficiency. Therefore, checking file formats and updating the software is crucial for users facing this problem.
While frustrations continue with the Adobe asset preview loading process, many users found that clearing the cache or reinstalling the application can lead to a more reliable performance. As an additional step, confirming that the files are compatible and not corrupted before the upload can save time during the editing process.
In the community forums, users express their frustrations over inconsistent audio asset previews and suggest that a more robust update from Adobe is necessary to address these loading issues, providing a smoother editing experience overall.
Read at Adobe
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