"Walmart Inc. is teaming up with OpenAI to enable shoppers to browse and purchase its products on ChatGPT, the retailer's latest push to incorporate artificial intelligence. Users will be able to shop Walmart's assortment directly on ChatGPT by clicking a buy button, Daniel Danker, Walmart's executive vice president of AI, product and design, said in an interview. The catalog includes apparel, entertainment, packaged food and other products from Walmart and its Sam's Club chain. We view this as an opportunity to deliver convenience in a way that meets customers where they are, said Danker, who joined the company this year from Instacart Inc. to accelerate AI adoption."
"Customers' current Walmart or Sam's Club accounts will get automatically linked to ChatGPT. Goods will also be available from third-party sellers. People are increasingly tapping AI for daily tasks ranging from writing emails to looking up recipes. Shopping is emerging as another use case, as people seek to compare deals and read aggregate product previews. In response, retailers are testing tools aimed at answering customer questions in real time and helping shoppers find what they want."
Walmart is partnering with OpenAI to let shoppers browse and purchase items directly through ChatGPT, with the feature launching in the fall. The offering includes apparel, entertainment, packaged food and other goods from Walmart and Sam's Club, while fresh food is excluded. Customers' Walmart and Sam's Club accounts will be automatically linked to ChatGPT, and goods from third-party sellers will also be available. Walmart is expanding AI usage across operations for tasks such as inventory ordering and scheduling. The companies are also developing an employee certification program to improve AI use on the job.
Read at www.mercurynews.com
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