Do French companies have to provide an alternative to phoning?
Briefly

In France, as of September 1, 2023, consumers can cancel subscriptions and contracts online without the previously required bureaucratic processes, significantly simplifying the experience. This reform ensures that any business offering online contracts must also provide a straightforward method to cancel them electronically. The 'three-click rule' necessitates that consumers terminate contracts with minimal effort, enhancing accessibility across various industries, including mobile and insurance providers, gyms, and streaming services. This change is especially beneficial for language learners who can navigate processes at their own pace.
As of September 1, 2023, French businesses that allow online contract sign-ups must now also permit online cancellations, simplifying the process vastly for consumers.
This change abolishes the need for the bureaucratic process of sending registered letters, making contract cancellations much easier and more accessible for consumers.
The 'three-click rule' mandates that consumers should be able to terminate contracts electronically, thus facilitating a straightforward and efficient cancellation process.
This reform applies across various sectors, ranging from mobile and insurance providers to gyms and streaming services, impacting a wide range of consumers in France.
Read at The Local France
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