As organizations grow, especially beyond 150 employees, miscommunication can become prevalent due to a reliance on hierarchical processes. Employees often face dilemmas in communication—whether to approach a team lead or a fellow employee—resulting in a breakdown of information sharing. The product designer's role becomes vital in navigating these complexities, emphasizing that they should proactively facilitate discussions among team members and leads. Additionally, feedback on product design can be contradictory, with both technological and UX perspectives often expressed by the same individuals at different points in time, highlighting the need for a consistent focus on design tasks.
When an organization grows beyond 150 employees, miscommunication can occur as hierarchical communication processes become insufficient for maintaining cohesion.
In transactional hierarchical organizations, deciding whom to approach for task-related communication often complicates relationships between team leads and their subordinates.
Product design feedback can be conflicting—technological feedback questions excess changes, while UX feedback questions inconsistency in changes—reflecting the same person's concerns at different times.
It often falls on the product designer to facilitate communication among team members and leads, emphasizing proactive conversation to clear misunderstandings.
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