"AI agents fundamentally improve SaaS services rather than undermine them. According to Benioff, agents-as-a-service create new value for customers and increase the appeal of existing SaaS platforms."
"Salesforce has attracted more than 180 customers for Agentforce IT Service since October. This offering focuses on IT Service Management and is seen by analysts as a direct competitor to ServiceNow."
"For the full fiscal year, Salesforce achieved revenue of $41.5 billion, exceeding its previously issued forecast of up to $40.9 billion. A significant portion of that growth came from the acquisition of Informatica, which contributed $399 million to revenue."
Salesforce is strategically positioning its Agentforce platform as a new growth driver for the SaaS sector, countering market concerns about declining growth and valuations. CEO Marc Benioff argues that AI agents enhance SaaS services and create new customer value. The company has attracted over 180 Agentforce IT Service customers since October, directly competing with ServiceNow in IT Service Management. Several organizations have switched from ServiceNow to Salesforce. For fiscal year results, Salesforce achieved $41.5 billion in revenue, exceeding forecasts, though organic growth was limited due to Informatica acquisition contributions. Fourth-quarter revenue reached $11.2 billion with 12 percent year-over-year growth. Despite announcing a $50 billion share buyback and dividend increase, the stock fell 5.6 percent after hours due to lower-than-expected remaining performance obligations. Salesforce introduced Agent Work Units as a new metric to measure AI agent task performance in production environments.
Read at Techzine Global
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