"It didn't sound like AI at all. My mum was in the other room. We thought it was just another person. We just couldn't believe it. The call lasted about five minutes, and at the end, Cole-Wilkin was told she had passed the screening. It then made her an appointment for a one-to-one interview, with a real person."
"The system, which is audio-only, has already screened 14,600 applicants in total, recruiting 1,028 carers. Cera, one of England's largest homecare providers, supports 2.5 million visits a month and says its AI system helps speed up hiring in a sector facing rising demand. The adult social care system is likely to need almost 440,000 more care workers by 2035."
"It was nice to know that I wasn't going to be judged... I get very anxious, especially face to face. It did give responses like 'I'm happy you shared that with me' and it was quite a rewarding conversation. As someone who stammers occasionally, she found it less intimidating than a human."
Cera, a major English homecare provider, deployed 'Ami', an AI-powered telephone interviewer, to streamline recruitment in the social care sector. The audio-only system conducts initial screening calls using consistent scripts, scoring applicants on attitude and experience. Ami has screened 14,600 applicants and successfully recruited 1,028 carers. The system halves the time from application to first interview and doubles job offer rates. For applicants like Mollie Cole-Wilkin, the AI proved less intimidating than human interviews, particularly beneficial for those with anxiety or speech differences. With adult social care needing approximately 440,000 additional workers by 2035, Ami addresses rising demand while improving the hiring process efficiency.
Read at www.bbc.com
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