Under-trained techie didn't claim overtime for mistakenly failing to phone it in

A worker with entry-level certification was hired to image and deploy new PCs and VoIP phones across multiple medical clinics. She converted unused space into offices by transporting PCs and phones to the site and completing desk deployments. She believed the work went smoothly because staff had already installed network drops for phones and PCs. Some desks required two computers, and she used the secondary Ethernet port on the phones to provide internet to additional PCs. After finishing early, a nurse reported that none of the clinic computers could access the internet. The situation showed that her understanding of the network setup was incomplete and that critical connectivity details were missing.

"April admitted she did not feel she was a great candidate for the job as she had recently completed her CompTIA A+ certification - one of the most entry-level certs - and had only tangential experience supporting doctors as they struggled to use a single application. That résumé was enough to score a job imaging new PCs, deploying them, and handling whatever other tasks popped up."

""One day I received a task to convert an unused space into offices, so I loaded an armload of PCs and a dozen VoIP phones into my car and drove the 45 minutes to the clinic," April wrote. "The deployment went smoothly - or so I thought - because at each of the desks one of the people who knew what they were doing had already put two network drops, one for the phone and one for the PC.""

""Some of the desks needed two computers," she wrote. "On those, I was expected to use the secondary Ethernet port on the phones to get internet to those PCs." April hooked everything up with time to spare and decided to put her feet up for the 15 minutes that remained until 5pm - meaning she would glide into an unusually early end to her working day."

""My paid respite was interrupted quickly by a nurse who found me and let me know none of the computers in the entire clinic could access the internet," April wrote. "I wasn't trusted with any tasks that could actually break anyt"

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