An NHS hospital faced a significant increase in cancer treatment wait times due to a cyber attack in November, which crippled its systems and forced a switch to paper documentation. The Wirral University Teaching Hospital Trust acknowledged that all outpatient appointments were canceled during the attack, disrupting services and delaying care specifically in cancer diagnosis and treatment. While performance was strong leading up to the incident, the attack compounded existing seasonal capacity challenges, making recovery a long-term process. Staff managed to maintain some operations through business continuity plans despite the severe disruption.
The cyber incident severely disrupted elective healthcare, leading to canceled outpatient appointments and significant delays in cancer and diagnostic treatment across the trust.
Despite the cyber attack, we managed to sustain essential services by implementing business continuity plans, showcasing our commitment to patient care during crises.
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