In the wake of the Covid-19 pandemic, fewer people than ever work from the office full time, leading to increased demand for remote IT support.
Tom Cipolla states, 'These tools are very replaceable. There's not a lot of stickiness because of the commoditized nature of the tools,' highlighting the need for cost-effective solutions.
Licensing costs tend to go up sharply over time, making it crucial for organizations to assess their current licensing needs and explore cost-saving opportunities.
It's advisable for organizations to explore free trials or entry-level versions before committing to any remote support tool, allowing for informed decisions based on actual usage.
Collection
[
|
...
]