M&S has informed customers of potential delays to Click and Collect orders following a cyber attack that necessitated temporary operational changes. While contactless payment methods have been restored, disruptions remain for Click and Collect and returns. Chief executive Stuart Machin acknowledged the incident in a customer email, reassuring that stores and online services remain operational. The company is collaborating with cybersecurity experts and has reported the incident to relevant authorities, indicating that no customer data has been compromised.
Customers have been told they could face delays to their Click and Collect orders as a result of the attack.
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