SentinelOne faced a significant six-hour outage on Thursday, affecting various services, including threat intelligence and its Singularity Endpoint protection. While the company stated that customer endpoints were still protected, managed response services lacked visibility during this time. Reports of the outage circulated on social media before the company effectively communicated the issue to its customers, resulting in frustration among users. SentinelOne affirmed that this was not a security incident, and initial investigations indicated that the outage stemmed from its infrastructure issues rather than AWS problems, which were identified separately and resolved quickly.
The SentinelOne outage lasted for at least six hours, impacting numerous products, including threat intelligence services and the Singularity Endpoint protection service.
The vendor reassured customers that while endpoints remain protected, managed response services lacked visibility due to the outage's impact.
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