In Hayward, a man named Tony Diaz faced frustration when UPS claimed his son's unique guitar was lost, providing various excuses including destruction in wildfires. After multiple ineffective attempts to resolve the issue, the intervention of 7 On Your Side led Tony to search online, where he discovered the missing guitar for sale at Guitar Center. Matching the serial number confirmed it was the same guitar, allowing him to retrieve it. Despite some compensation from UPS, it was deemed inadequate by the seller, Adam Hulsey, who noted the significance of the guitar's identification number.
UPS customer service provided multiple contradictory explanations regarding the lost guitar, including claims of destruction in wildfires and damage during transit.
Tony Diaz's intuition led him to search online, where he found the guitar on Guitar Center's website, confirming it was still intact.
The guitar's serial number served as a crucial identifier, likened to a car's VIN, which helped in recovering the lost item.
Although UPS compensated the seller for the loss, it was not considered fair by Hulsey, who felt the insurance amount was insufficient.
Collection
[
|
...
]