J Roberts said that a third-party security guard told a trans person they were not allowed to be there. 'Everyone in the toilets responded saying it was perfectly fine for that person to be there,' Roberts explained, emphasizing that there was no threat or inconvenience posed by the individual. This highlights the lack of understanding from security regarding who belongs in single-sex spaces.
The situation escalated when the security guard returned with colleagues, resulting in physical violence. 'People were pinned against walls and dragged down a flight of stairs,' Roberts noted. He criticized the guards' actions as an aggressive overreaction, indicating that the incident was an unprovoked display of transphobia.
Butlin's responded by expressing concern over the incident, stating, 'Much to our disappointment, our third-party security contractor did not follow our processes despite being thoroughly briefed.' They conveyed their immediate action of removing the involved contractors and the commitment to investigate further.
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