Dad-of-three visited by debt collectors after he paid ULEZ charge on wrong day

Steven Bortone's unfortunate experience with ULEZ underscores the struggles many face with administrative errors and how such errors can lead to severe financial consequences, including debt collection.

‘It was just an error made on the day - and now, over a year later, I’m still battling the fine. I need TfL to know that I’m acting in good faith - I’ve never not paid.’

‘I accidentally paid for the wrong day. They took payment for the day I called, rather than the day I went in - it was a one-day difference.’

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