A major fire at a substation in Hayes, west London, disrupted services at Heathrow Airport, resulting in flight cancellations and major inconveniences for travelers. Families, like Andrew Sri's, arrived at the airport unaware of the closure, leading to confusion and frustration. Passengers expressed dissatisfaction with the lack of timely communication from British Airways regarding flight statuses. Amid the chaos, many were left stranded, uncertain about their travel plans, highlighting the need for better updates in crisis situations.
At the moment, the schedule on our flight says it's delayed, so that's why we drove out. So now we've got here, and they told us, actually, the airport's been shut down, so it's a little bit disappointing, he said.
Obviously, something happened, and they're taking precautions, and we understand that. We just wish we were given a heads-up warning not to come here, he added.
On the British Airways website, it says their flight is still scheduled for 12:03. All the other flights to Dallas were cancelled, but their particular one just said delayed, so we just thought maybe there's a chance', she said.
It was a waste of time. Very confusing. We tried to get in touch with British Airways.
Collection
[
|
...
]