Kensington and Chelsea Council has been mandated to compensate a resident, Miss X, with £3,800, due to over two years of living in a mould-infested property. The council’s shortcomings in communication and slow actions regarding the hazards identified in Miss X's home were criticized by the Local Government and Social Care Ombudsman. Additionally, Miss X faced repercussions for her health linked to the unsuitable living conditions, placed far from necessary support systems. As the council admits to its failings, a commitment to improve housing assessments was made.
The Local Government and Social Care Ombudsman found Kensington and Chelsea Council responsible for its failure to address serious living conditions for over two years.
Miss X highlighted that the council placed her far from her support networks, affecting her mental and physical health and failing to consider her individual circumstances.
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