Thames Water announced that households in South London may temporarily lose water supply as repairs continue from a significant pipe burst affecting areas like Crystal Palace and Sydenham. The firm has apologized for the disruption, which has left many without water since Tuesday evening. Local residents criticized the company's communication, lamenting the lack of information during the crisis. Thames Water also faces challenges from the regulator Ofwat regarding proposed price increases, as they claim current limitations do not suffice for necessary infrastructure improvements amid substantial water loss from leaks.
Thames Water has confirmed that homes in South London may temporarily face water shortages due to a burst pipe, impacting various neighborhoods.
Frustrated locals have described Thames Water's communication during the crisis as 'woeful,' highlighting the company's struggle to manage the situation effectively.
In a bid to recover costs for necessary improvements, Thames Water plans to challenge Ofwat's ruling limiting price hikes, citing the need for significant investment.
The utility company faces criticism for losing 24% of its supplied water to leaks, emphasizing the urgency of infrastructure improvements.
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