Transport for London (TfL) faced criticism from London Travel Watch (LTW) regarding their inadequate communication during a power outage that disrupted Tube services. LTW emphasized that while such outages are unpredictable, TfL's failure to provide timely updates on social media was disappointing, especially when other transport services managed to keep their passengers informed. The situation was exacerbated by an unresponsive website, which compounded commuters' difficulties. LTW urged TfL to improve their communication strategies and ensure that public transport remains resilient in the face of future incidents.
London Travel Watch (LTW) stated, "While incidents such as these are unpredictable, it was disappointing to see the lack of information and updates on TfL's own social media feeds, particularly as other train operators were keeping passengers updated."
"Directing all passengers to their website is not practical if the site then crashes, and people need to receive up-to-date information in order to continue their journeys with the least disruption."
LTW expressed the need for TfL to communicate better, stating, "We accept that incidents like this can occur but do expect TfL to do much better when it comes to communicating with the millions of people who are reliant on their services."
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