Aldi's Shop and Go store on Greenwich High Street has implemented a £10 pre-authorisation fee for shoppers, a measure introduced to combat theft incidents within automated shopping environments. Customers use the app or tap their card to enter, and the fee is deducted from their total grocery bill. However, if shoppers do not spend this amount, they face a lengthy refund process, which may cause financial strain for those unable to afford the upfront cost. This move raises concerns about access and fairness in innovative shopping experiences.
In response to rising thefts, the Aldi Shop and Go store on Greenwich High Street has introduced a £10 pre-authorisation fee to access the store.
While the fee is meant to deter potential thieves, the refund process for those not spending enough can be problematic, creating financial stress for some shoppers.
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