Community Fibre is experiencing significant outages, with over 5,000 customers reporting issues through Downdetector. Many users express frustration on social media regarding the lack of internet access and difficulty reaching customer service. Some customers, who previously found the service reliable, have reported multiple instances of outages within a week. With Community Fibre serving over 1.3 million households and 185,000 businesses in London, this situation raises concerns over service quality and customer compensation amid ongoing disruptions.
Community Fibre down AGAIN. now I want some compensation two working days in one month is just not on.
Haven't had a single issue with Community Fibre since it got installed in 2023, now had two issues in less than a week.
Internet down for the third time this week. You have been reliable previously, so what is going on?
We seem to be paying for a service that is not being provided and no sign of any refunds in the single email you have sent out.
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