A resident in Sutton faced prolonged issues with her housing that significantly affected her family's well-being. After enduring years of inadequate living conditions, including a persistent leak and dampness that damaged property and health, she escalated complaints to her landlord, Sutton Housing Partnership (SHP). Despite acknowledging the problems, SHP failed to follow through on repairs, which worsened the situation. Frustrated, the resident approached the Housing Ombudsman, as the unresolved issues and the lack of support raised concerns about the family's health, particularly for her pregnant daughter and herself, who suffers from asthma.
The resident felt that the poor condition of the house, combined with the housing association's unsympathetic manner, was harming the well-being of her young family.
The leak, which had lasted for eight years, damaged her window gaps and kitchen units and led to a mice infestation.
Despite promises of repairs, including fixing the leak and assessing the damp, nothing was done, and her living conditions worsened.
She said the property was making her ill and that any repairs made by the landlord were just patching up.
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