"Customers of the UK's major broadband providers must receive payments when their connection stops working and is not fixed after two working days, under a voluntary scheme organised by communications regulator Ofcom."
"You will now receive £10.34 in compensation automatically if it isn't fixed after two working days, and then £10.34 for each day it is not fixed after that, up from £8 previously."
"Compensation for customers on TalkTalk and Vodafone will depend on what network you're on. For example, only TalkTalk customers who have their service provided by Openreach will get paid for loss of service and missed repair appointments."
"Under the scheme, your broadband or landline need to be completely down. You will still be compensated even if the outage is caused by an event outside of the provider's control, for example, extreme weather."
UK broadband and landline customers will now receive higher automatic compensation for service outages and missed appointments. Compensation increases include £10.34 for each day of service disruption after two working days, up from £8. Customers will also receive £32.31 if an engineer misses an appointment, increased from £25. Delays in starting new services will incur £6.46 per day, up from £5. Compensation is applicable to major providers, and customers are entitled to payments even for outages caused by external factors.
Read at www.independent.co.uk
Unable to calculate read time
Collection
[
|
...
]