The rise of agentic AI has seen vendors like Salesforce, Hubspot, OpenAI, and Microsoft eager to promote such technologies. However, a recent poll at The Wall Street Journal CIO Network Summit revealed that while 61% of attendees are experimenting with AI agents, 21% are not using them, highlighting reliability as a major concern. This disconnect shows a gap between the promises made by vendors and the reservations held by potential users, emphasizing that a 'fix it later' approach is not convincing enough for businesses to invest significantly in this technology.
Agentic AI, which refers to interconnected applications rather than true AI agents, faces skepticism from customers due to reliability concerns despite vendor enthusiasm.
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