Thumbtack achieved remarkable success in fiscal 2024, reaching $400 million in revenue, up 27% from the previous year. With approximately 300,000 small businesses utilizing the platform, the company capitalizes on its extensive expertise in helping users navigate home services. CEO Marco Zappacosta emphasizes the impending shift of home maintenance bookings to online platforms, facilitated by AI technology that simplifies the search for services. Thumbtack's AI tools allow users to describe problems informally and even upload photos, enhancing user experience and connectivity in the home service industry.
“You’ve got to remember this is, on average, a $1,000 purchase. It’s not something you do casually.”
“The opportunity that AI creates for our business is at any point in the process, if you have a question or concern...”
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