A report from Healthwatch England reveals that 25% of patients experienced poor NHS care in the past year, yet fewer than 10% chose to lodge complaints. Among those who did complain, more than half were dissatisfied with the handling and outcomes of their complaints. The report highlights a significant lack of public confidence in the NHS's ability to address complaints effectively and suggests that the organization is stuck in a cycle of unaddressed issues and systemic failings. Chief Executive Louise Ansari emphasizes the need for the NHS to adopt a more responsive and accountable culture regarding patient feedback.
"A quarter of people in England experienced poor NHS care over the last year, but fewer than one in 10 of them complained about it."
"Healthwatch England reported that when people did complain, over half were not satisfied with the process involved or the outcome."
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