At Fast Company's annual Impact Council meeting, leaders from Rare Beauty and Calm emphasized the importance of human-centered leadership in an era dominated by data and technology. David Ko highlighted Calm's use of AI to enhance user experience while maintaining a human connection. He champions "human-centered AI" to make mental health resources more accessible. Elyse Cohen shared Rare Beauty's reliance on customer feedback during the pandemic, which fostered a strong community around mental health advocacy. Collectively, they stress that data should not overshadow the essential human bond in business relationships.
We want to use the data to continue to evolve, to make the product better, so that ultimately we can make you healthier and be with you in your mental health journey every step of the way.
Our audience was experiencing more loneliness than ever. And so by default, we created these virtual ways to connect, which then turned into this powerful community.
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