The Housing Ombudsman's report revealed troubling delays in inspections and repairs by Croydon council, causing severe distress for residents facing damp, leaks, and mould.
Despite repeated reports from a resident regarding damp and mould, Croydon took nearly a year to act, ultimately leading to an Ombudsman intervention and a compensation payout.
Following the Ombudsman's findings, Croydon announced the establishment of a specialist team to tackle inspection delays and improve their response to urgent housing issues.
The report underscored the importance of timely responses to complaints about damp and mould in social housing, urging landlords to improve their management practices.
Collection
[
|
...
]