"No customer is too small to be considered for discounts," said Robert Persuit from ShipMatrix, highlighting how FedEx and UPS now offer freight discounts to smaller businesses.
The peak shipping period has been shortened this year due to a later Thanksgiving, pushing FedEx and UPS to compete more aggressively for smaller customers.
Although FedEx and UPS face challenges with layoffs and facility closures, both have seen success in winning market share within the business-to-business segment.
Competition extends beyond just FedEx and UPS; the U.S. Postal Service and Amazon are also significant players in the ground parcel delivery market.
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