"Since 1976 we have NEVER missed a payment," said Karen Hoover. "They sent me some aerial views that show absolutely nothing!" This reflects the couple's outrage at the arbitrary decision.
"All they do is show this picture of the whole roof -- looking down," said Hoover. "You can tell from looking at the roof. You can't see one mark of discoloration." This highlights the inadequacy of the evidence Liberty Mutual presented.
"I wanted a clean report on our roof," said Karen. The couple's proactive steps underline the lengths homeowners go to ensure safety and compliance.
"Perfect, I don't see nothing wrong with it," said a roofing expert when asked about the condition of the roof, emphasizing the unfounded basis of the insurer’s non-renewal.
Collection
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