From January to June, 20,526 consumers reached out to the CCPC helpline, with faulty goods being a significant reason for calls. The top sectors for complaints included vehicles, transport, and telecommunications. Ryanair had the most contacts at 319, followed by Eir with 241, and Sky with 219. Other notable companies included Aer Lingus, Vodafone, and Lidl. The average consumer reported spending €6,400 on issues needing resolution, indicating the financial seriousness of the complaints. CCPC officials stated that consumer contacts were crucial for enforcement and identifying problematic traders.
Consumer contacts to our helpline are vital in directing our work, particularly in enforcement. The information provided by consumers helps us to identify rogue traders, patterns of potential law-breaking and means we can target our resources for maximum impact.
Over 20,000 consumers contacted the CCPC helpline between January and June, with faulty goods prompting a significant number of calls, emphasizing the need for consumer protection.
Ryanair topped the list for the most contacts made to the CCPC with 319 calls, followed closely by Eir and Sky, highlighting major consumer concerns.
The CCPC reported that consumers spent an average of €6,400 on products or services they sought assistance with, illustrating the financial stakes involved.
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