"I was quite upset. I was crying, and I said, 'I just want to get home; I don't feel safe going to a hotel, especially with this guy bothering me,'" she told the Herald. This highlights the distressing situation Winward faced, emphasizing her vulnerability and the lack of support from the airline staff.
"I just think it's not good enough, for someone who has paid $3000 for flights, it shouldn't happen," she told the Herald. This statement underlines Winward's dissatisfaction with the service and her expectation of better treatment from the airline.
Etihad Airways allegedly overbooked Winward's flight and set up accommodations for her, but allowed her onto the plane after she had a panic attack. This indicates a troubling airline policy that prioritizes profit over passenger comfort and safety.
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